Call Forwarding

Call Forwarding

Basic

The Call Forwarding Feature allows you to forward your calls to another extension or phone number, depending on your phone status.

To enable call forwarding all the time, dial *72 + Destination from your phone, where Destination is the phone number or extension you wish to forward calls to. 

To disable forwarding, dial *73.

To re-enable call forwarding to the same phone number, you can just dial *72.  The system remembers the last number forwarded to.


Advanced

If you have access to the online portal, you may set more advanced forwarding options.  The possible statuses are:

Unconditional
Forward all calls.
Busy
Only forward if you are on the phone and all of your lines are being used. (generally everyone has at least 2 lines).
No Answer
Only forward if there is no answer at your phone.
Line Unavailable
Only forward if the phone is unavailable (i.e. adapter is unplugged, internet is down)

The call will be forwarded to the Destination you specify if the conditions above are met and the desired type of call forwarding is enabled. If the call is not answered at the Destination, the caller will be directed to your voicemail.


Setting Call Forwarding

Call Forwarding can be set in each section by clicking the icon in the appropriate table. This will add a row to the table and allow you to enter a Destination and Timeout. The Destination is the extension or phone number you wish to forward calls to. The Timeout is the number of seconds to ring at that Destination before returning to your voicemail. Note that the time between rings is approximately 6 seconds. If the forwarded number has voicemail, and you do not with the forwarded number's email to pick up, you should set the Timeout to a number that is less than the number of rings for the voicemail to pickup (i.e. 15 seconds).

Although it is possible to add more than one number to each section, any number after the first will not ring to the caller so it is important to only use a single number.


For the Unconditional number, you can also set the Destination by dialing *72 + Destination from your phone, where Destination is the phone number or extension you wish to forward calls to. The Timeout will default to 32 seconds. This will also enable Unconditional call forwarding.

You can clear the number by clicking the  icon beside the Destination.

To enable call forwarding for a section, click the checkbox to the left of the status. To disable call forwarding, clear the checkbox. 

Options

Play Call Forwarding Message
Notify the caller that they are being forwarded to another Destination.
Allow ES CallerID
If set to yes, the Destination will see the call as coming from your phone. If set to no, the Destination will see the call as coming from the original caller.

Save

After your changes have been made, you must click Save to save your changes. Otherwise click Go Back to cancel your changes.



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