Call Transfer

Call Transfer allows you to transfer an active call to another person, either another extension (for Business phone) or an external number. This can be done either as a Consulted Transfer or a Blind Transfer.

In a Consulted Transfer, you may speak to the third party before you transfer the call.

In a Blind Transfer you just send the caller to a third party and it behaves as if the caller is calling the third party direcly.

The method to do this is different depending on whether you have an ATA with a standard analog phone or a Polycom Phone.

Desk Phones

Desk phones will have a dedicated Transfer key and/or a Transfer soft key when you are on a call. While on the call, hit the Transfer (or Trnsfer or Xfer) button. You will be able to dial the number/extension that you wish to transfer to. If you want to do a Blind Transfer, hit the Blind soft key before dialing the second number/extension. The phones are generally setup to do a blind transfer by default.