• Time Frame - Select the time frame when this answering rule will apply.
  
  • Caution: Once a Time Frame is deleted, it will not revert back to default settings. Time Frames must be set in order to function. Please remember to add a Time Frame after one is deleted.
• Do Not Disturb - No phone rings, goes straight to voicemail if available.
• Call Screening - Prompts caller to say their name, lets you screen the call before accepting.
• Call Forwarding Always - Immediately forwards to the number specified. See “Call Forward Drop-down Options” below.
• Call Forward on Active - Forward calls to the number specified when you have one or more calls active. See “Call Forward Drop-down Options” below.
• Call Forward when Busy -  Forwards calls to the number specified when the terminating device returns a 486 SIP response code. See “Call Forward Drop-down Options” below. 
• Call Forwarding when Unanswered - Forwards calls to the number specified if the call is not answered after the specified ring timeout. See “Call Forward Drop-down Options” below.
• Call Forwarding when Offline - Automatically forwards if your desk phone loses communication (such as during a power outage). See “Call Forward Drop-down Options” below.
• Simultaneous Ring- Rings many phones at once. Check box options allow you to:
  
  • Include the user's extension
  • Ring all your user's phones.
  • Use the option: Answer confirmation for offnet numbers" to ensure that a person - not a voicemail - answers simrings to a cell/ landline by prompting the answering party to press 1 to accept the call. An icon to the right of this option allow you specify a ring delay.
  • NOTE: A simring rings handsets, not users. So, for example, if 111 is listed, the simring will ring handset 111. If user 111 has a call forward set to their cell, however, the simring will not occur at the cell since simring rings handsets, not users.
• Just Ring User's Extension - Rings just your phone.

Ring Timeout

When you create a new time frame, you assign a unique name to it and then specify one of the following times associated with the time frame:

● Always = time frame applies to all hours of every day (24/7/365).

● Days of the week and times = commonly used to define office open hours such as Monday-Friday 9am – 5pm. Each day has its own check box. Check the days to which the time frame will be applied, and then use slide bars to define the time ranges for each checked day.

● Specific dates or range = commonly used to define holidays or other special events such as New Year’s or a training closure. Use pop-up calendars to select the To and From dates when the time range will apply.

When you check a check box, a blue control bar covers the times 9AM to 5PM for that day. Drag this control to change the time according to your requirements. If you need to add more ranges for a day, click the icon to the right of the time range.

● Specific dates or ranges = allows you to specify a time range for the time frame by selecting starting and ending dates from a pop-up calendar.

As an example, a time frame called Open Hours, could cover the period of 9 AM to 5 PM hours for the days Monday through Friday.

This time frame might be used with another time frame called Holiday, which covers holiday periods. You might even create a time frame called Closed Hours (default already exists), which would be an “Always” rule but would not always be active since it can be set for lower priority than Holiday or Open Hours.