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Voicemail
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Access Voicemail
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*62 or 5001
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Listen to Voicemail messages and change voicemail options from your phone.
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Access General Voicemail
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5000
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Allows accessing your voicemail messages from any extension.
Follow the voice prompts to enter your extension and PIN.
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Call Voicemail Directly
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*125 + Extension
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Call an extension's voicemail to leave a message.
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Voicemail Transfer
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7 + Extension
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Transfer
an active call to an extension's voicemail.
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Call Forwarding
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Unconditional forward(all calls)
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Set Unconditional Call Forwarding with Number
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*72 + phone number
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Dial *72 plus the phone number to setup the call forwarding number and enable call forwarding to the specified phone number or extension.
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Enable Unconditional Call Forwarding
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*40
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Enable Call forwarding and prompt for number
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Disable Unconditional Call Forwarding
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*73
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Busy Forward (only forward when busy)
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Set Busy Forward with number
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*41 + phone number
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Dial *41 plus the phone number to setup busy call forward to the specified phone number or extension
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Enable Busy Forward
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*90
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Enable Busy call forward to the last specified number.
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Disable Busy Forward
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*91
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No Answer Forward (forward when no answer)
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Set No Answer Forward with number
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*42 + phone number
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Dial *42 plus the phone number to setup no answer call forward to the specified phone number or extension
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Enable No Answer Forward
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*92
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Enable No Answer forward to the last specified number.
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Two Way Speakerphone Page
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*93
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Do Not Disturb
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Enable Do Not Disturb
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*78
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Do not ring this extension.
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Disable Do Not Disturb
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*79
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Call Pickup
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Site Pickup
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*34
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If your system is setup with multiple sites (typically departments or buildings), you can pick the first unanswered call that is still ringing.
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Extension Pickup
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*35<ext>
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Pickup a call ringing at a specific extension
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Company Pickup
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*36
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Pickup a call ringing anywhere.
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Department Pickup | *37 | Pickup a call ringing in the same department |
| Self Pickup | *38 | Pickup an active call on another phone for the same user. |
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Call Parking
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Call Park
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***
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During a call, Park the call to allow picking up from another extension.
The system will tell you what extension to dial to pick up the call from another extension (701 to 709).
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Call Park Direct
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*<lot>
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Park the call to a specific parking lot. Useful if specific parking lots are setup with failover to ring back or to voicemail. This may also be setup as a BLF key on your phone.
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Retrieve call from Park
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<lot>
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Dial the parking lot number of the call. This may also be setup as a BLF key on your phone.
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Call Transfer
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Transfer to 4 digit extension
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*97<ext>
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During a call, dial *97 and the 4 digit extension to transfer to. May also use the Transfer button on the phone instead of dialing *97.
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Transfer to 3 digit extension
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*98<ext>
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During a call, dial *98 and the 3 digit extension to transfer to. May also use the Transfer button on the phone instead of dialing *98.
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Transfer to Self
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*99
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During a call, dial *99 to transfer to yourself. Useful to pickup the call on another of your assigned phones.
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Call Queue / Call Center |
| Login to Queue | *88 | This will log you in to all queues you are assigned to. |
Logout of Queue | *89 | This will log you out of all queues you are assigned to. |
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System Tests
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Test 911
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933
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This will read out the phone number that will be sent to the 911 operator if you call 911.
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