Voicemail Menu

Dial *98 from your phone to access Voicemail. You will be asked to enter your PIN/password.

• 1 Read voicemail messages
  • 3 Advanced options
    • 1 Reply
    • 2 Call back
    • 3 Envelope
    • 4 Outgoing call
    • 5 Send Message
  • 4 Play previous message
  • 5 Repeat current message
  • 6 Play next message
  • 7 Delete current message
  • 8 Forward message to another mailbox
    • For business users, this allows you to forward the voicemail message to another extension.
  • 9 Save message in a folder
    • 0 Save in new Messages
    • 1 Save in old Messages
    • 2 Save in Work Messages
    • 3 Save in Family Messages
    • 4 Save in Friends Messages
  • * Help; during msg playback: Rewind
  • # Exit; during msg playback: Skip forward
• 2 Change folders
  • 0 Switch to new Messages
  • 1 Switch to old Messages
  • 2 Switch to Work Messages
  • 3 Switch to Family Messages
  • 4 Switch to Friends Messages
• 3 Advanced Options
  • 5 Send Message
    • For business phone, this allows you to record a voicemail message for another extension.
• 0 Mailbox options
  • 1 Record your unavailable message
  • 2 Record your busy message
  • 3 Record your name
  • 4 Record your temporary message
    • 1 Record your temporary message
    • 2 Erase your temporary message (go back to your standard message)
  • 5 Change your password
  • * Return to the main menu
• * Help
• # Exit

When recording a message, it is best to use the handset rather than speakerphone or an attached headset. After recording a message (incoming message, busy/unavail greeting, or name) you will be given the following options:

• 1 - Accept
• 2 - Review
• 3 - Re-record

While listening to a recorded voicemail message: Press # to fast forward, or * to rewind, by 3 seconds.

Access Voicemail from an Outside Line

To access your voicemail from an outside line, call your phone number / extension and dial * when your voicemail prompt is playing. You will then enter your Voicemail menu as if at your phone.

Access General Voicemail

Business Phone Only

To access your voicemail from another extension, dial *124 and follow the voice prompts to enter your extension and your PIN. You will then be able to access your voicemail as if checking voicemail from your extension.

Voicemail Transfer

Business Phone Only

To transfer a call to another extension's voicemail, hit # or the Transfer button and then dial *125 + phone extension.