Features
Email to Fax
Email to fax allows customers who have signed up for the service to send a PDF as a fax. To send a fax, do the following: You must send from the email domain/address registered with Cozzmic. (generally your work domain) Address the email to ...
Remote Access
Remote Access allows someone to check their voicemail or make calls from their extension remotely (i.e. from their cell phone). When remote calls are allowed, you may also use any star codes as if you are dialing it from your extension directly (i.e. ...
Speed Dial
In addition to the Directory on some phones, a Speed Dial list can also be setup, allowing common phone numbers to be dialed with a short code from your phone. From the MyPhoneEnhanced Services -> Speed Dial dialog, press the button to add a new ...
Last Caller
Most phones have a feature to show the last caller's phone number, but if you need it for some reason (phone memory erased or not recorded), you can hear the phone number of the last caller by dialing *149. You will also have the option to call the ...
Call Filters and Blocking
This feature allows you to filter your calls based on the caller's phone number, or block their calls entirely. Setting Call Filters and Blocking The first line of the Call Filters and Blocking table is always Anonymous callers (no caller ID). Click ...
3-Way Conference
This feature allows you to talk to 2 people in one call. The method to do this is different depending on whether you have an ATA with a standard analog phone or a Polycom Phone. Home Phone / ATA with Analog Phone While on the first phone call, press ...
Call Transfer
Call Transfer allows you to transfer an active call to another person, either another extension (for Business phone) or an external number. This can be done either as a Consulted Transfer or a Blind Transfer. In a Consulted Transfer, you may speak to ...
Operating Hours
By setting Operating Hours on a phone number or Auto Attendant, you can have after hours calls go direct to an after hours message (Auto Attendant or Voicemail) or to an emergency phone number, similar to an after hours service. If you are working ...
Call Parking
Call Parking is used to put a call on hold that can be picked up from any extension. Since our system does not use the old idea of Lines (put Line 1 on hold, and pick up Line 1 elsewhere), Call Parking is the method used to transfer calls to someone ...
Group Hunt
Group Hunt is useful if you typically work from multiple workstations. It allows you to ring all extensions in your Group Hunt list when your main extension is dialed. Note: If Follow Me is enabled, then Group Hunt will not function. In the Group ...
Do Not Disturb
The Do Not Disturb feature allows you to send calls directly to voicemail or another phone number on either a permanent or temporary basis. This is useful if you do not wish your phones to ring for a period of time. You can dial *78 from your phone ...
Speakerphone Paging
This is currently only supported by our Polycom phones when enabled, and allows you to send a page to one or more phones. Each phone can be setup with a single list of extensions to page. This will normally be setup when your phone system is ...
MyPhone Portal
Cozzmic's MyPhone portal allows you to view and edit information about your account or business extension. Note that you may not have access to all features listed here, based on your phone plan. To login, open a web browser and go to ...
Follow Me
Follow Me allows a call to be routed to multiple phone numbers in sequence, and can only be setup in the Cozzmic Myphone portal. If the call is not answered, then the Last Destination is dialed, and may be sent directly to the Voicemail of the Last ...
Call Forwarding
Basic The Call Forwarding Feature allows you to forward your calls to another extension or phone number, depending on your phone status. To enable call forwarding all the time, dial *72 + Destination from your phone, where Destination is the phone ...
Voicemail
Voicemail Menu Dial *98 from your phone to access Voicemail. You will be asked to enter your PIN/password. 1 Read voicemail messages 3 Advanced options 1 Reply 2 Call back 3 Envelope 4 Outgoing call 5 Send Message 4 Play previous message 5 Repeat ...
Business Phone Star Codes
Cozzmic Business Phone These features are available to Cozzmic Business Phone customers who have subscribed to the service. Feature Code Description Voicemail Access Voicemail *98 Listen to Voicemail messages and change voicemail options. Access ...